Businesses can lose money due to poor writing that wastes time and alienates customers. To get our message across, we need to use clear and concise writing that makes it easier for people to take the action we want them to take or to understand the point we’re trying to make.
My colleague, Leslie Jones, and I teach a writing class at our state agency to help employees develop clear messages. We’ve created the following tips for clear and concise writing to improve emails, letters, and other types of business writing.
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